You can find this information in your email client app settings or you can ask your IT specialist. Make sure the 'From' email (HESK settings > General tab) is set to the SMTP email address and that the 'From' name is NOT set to an email address. To set up an Office 365(Outlook)/Exchange account, make sure that email account settings are correct (server/hostname, port, SSL, and password). Passwords are CaSe SeNSiTiVe.ĥ54 5.2.0 :SendAsDeniedException.MapiExceptionSendAsDenied Double-check both the username and password. Office365 doesn't recognize your username or your password is incorrect. Password error: Logon failure: unknown user name or bad password. This usually means required ports are blocked on your server in the firewall.Ĭontact your hosting company to verify and ask them to unblock required ports (587, 995 and/or 993) to allow TCP connections. Testing connection, this can take a while. To fetch mail from Office365 server using IMAP protocol instead, enter these details: To fetch mail from Office365 server enter these details: 'From' name in HESK settings (General tab) is NOT set to an email address - Microsoft security policies will reject sending emails if the From name is an email address.'From' email in HESK settings (General tab) is set to your Office365 email address.

In the Server field you need to use the Host Server name from the Office 365 as follows: Host Name (Office 365):. To send emails using Office365 server enter these details: If a profile is already set up, open Outlook and navigate to File -> Account Settings, select the acount you need to update and click Change. Here are the correct settings you should use to connect HESK to

Setup outlook for office 365 account